Privacy Policy

Privacy Policy

Effective Date: 1st October 2019

Welcome to www.treeoflifeframing.com ("we", "us", "our"). We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or our bespoke picture framing services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Tree of Life Framing
15b Station Road, Knebworth, Hertfordshire SG3 6AP
Email: treeoflifeframing@gmail.com
Phone: 07474811626
Website: www.treeoflifeframing.com

We provide custom, made-to-order picture framing services both online and/or in person.

2. The Personal Data We Collect

We collect and process the following personal information:

When you contact us or place an order:

• Name
• Email address
• Phone number
• Billing and delivery address
• Payment details (processed securely by our third-party payment provider)

When you use our website:

• IP address
• Browser type and version
• Device type and operating system
• Information about how you use our website (pages viewed, time spent, etc.)

We do not knowingly collect data from children under 13.

3. How We Use Your Data

We use your data to:

• Process and fulfill your framing orders
• Respond to your enquiries
• Provide order confirmations, updates, and delivery information
• Improve our website and customer experience
• Comply with our legal obligations (e.g. tax records)

4. Legal Bases for Processing

Under UK GDPR, we rely on the following legal grounds:

• Contractual necessity – for processing orders and delivering our services.
• Legal obligation – to comply with tax, accounting, or regulatory      requirements.
• Consent – for sending marketing communications.
• Legitimate interests – to improve our services and prevent fraud (balanced with your rights).

5. Marketing and Communications

We never sell or rent your personal data to third parties.

6. Sharing Your Data

We only share your personal data with:

• Delivery partners – to fulfil orders (e.g. Royal Mail, courier services)
• Payment processors – (e.g. Stripe, PayPal) to securely process your payment
• IT and website service providers – who help maintain our website and      services
• Legal or regulatory bodies – if required to comply with legal obligations

All third parties are required to handle your data securely and in compliance with UK data protection laws.

7. Cookies

We use cookies and similar technologies on our website to:

• Understand how visitors use our site
• Improve user experience
• Remember your preferences
• Track website analytics (e.g. via Google Analytics)

You can manage or disable cookies through your browser settings. For full details, see our Cookie Policy.

8. Data Security

We take the security of your personal data seriously and have put appropriate measures in place to:

• Protect it from unauthorised access, alteration, or disclosure
• Limit access to authorised staff and trusted service providers
• Ensure secure payment processing through third parties

9. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil your order or request
• Meet our legal, accounting, or reporting obligations
• Resolve disputes or enforce agreements

After this period, your data is securely deleted or anonymised.

10. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (in certain circumstances)
• Object to or restrict our processing
• Withdraw consent at any time (for marketing or optional data)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO contact details:
Website: https://ico.org.uk
Phone: 0303 123 1113

To exercise any of your rights, contact us at treeoflifeframing@gmail.com

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will revise the “Effective Date” at the top and post the updated policy on our website.

13. Contact Us

If you have questions about this policy or your personal data, please contact:

Tree of Life Framing
15b Station Road, Knebworth, Hertfordshire SG3 6AP
Email: treeoflifeframing@gmail.com